Refund and Returns for moremori Policy
This policy applies to purchases made through our official sales channels—primarily our Etsy shop—and is
provided for visitors of moremori.com.
Last updated: 13 December 2025
Quick Summary
- Handmade to order items are prepared carefully before shipping.
- Returns are accepted only if the item arrives damaged/defective or the wrong item was sent.
- Personalized/custom items are non-returnable unless damaged/defective.
- All payments/refunds are handled via Etsy (this website does not process payments).
Fastest support: Etsy Messages
Email: sales@moremori.com
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Contact us within 7 days of delivery for eligible return requests.
Report damage/defects within 48 hours of delivery with photos.
After approval, refunds typically reflect in 3–5 business days.
Refund and Returns for moremori Policy — Expand to Read
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All items are handmade to order and carefully prepared before shipment. Typical processing time is 1–3 business days, unless a listing states a different timeline (for example, during peak seasons or for heavily personalized requests).
- Delivery time varies by destination and carrier.
- Tracking is shared via Etsy once shipped (when available).
- International deliveries may experience delays during customs checks or peak seasons.
If you need a delivery estimate for a specific country, please review the shipping details in the Etsy listing or check our website shipping information page for general guidance.
We accept returns only under the following conditions:
- The item arrives damaged or defective
- The wrong item was sent
- The item is unused, unwashed, and in original condition
To be eligible: contact us within 7 days of delivery and return the item in original packaging. Please do not wash or use the item if you believe it arrived with an issue—this helps us review the case fairly and quickly.
Important: Personalized/custom-made items are non-returnable, unless they arrive damaged/defective.
The following items cannot be returned or refunded (unless defective):
- Personalized or customized products
- Made-to-order items
- Used, washed, or altered items
- Sale/discounted items (unless defective)
This follows Etsy’s handmade and custom product guidelines. If you’re unsure whether an item is eligible, message us before ordering and we’ll clarify based on that listing.
If your order arrives damaged or defective, please contact us within 48 hours of delivery and include:
- Clear photos of the item
- Photos of the packaging
- Your Etsy order number
After verification, we will offer a replacement or a refund (at our discretion). Quick and clear photos help us resolve issues faster, and also help carriers understand what happened during transit.
Approved refunds are issued to the original payment method used on Etsy.
- Refund processing time: typically 3–5 business days after approval
- Shipping costs are non-refundable except in cases of our error
Please note: banks and payment providers may take additional time to reflect the refund in your account after Etsy processes it. If you do not see the refund after the stated period, contact Etsy support with your order details.
- Buyers cover return shipping unless the return is due to our mistake.
- We recommend using a trackable shipping method.
- Lost return packages are not our responsibility if shipped without tracking.
When you message us about a return, we will share the exact return steps and what to include in the package. Please keep your tracking receipt until the return is completed.
- Cancellations are accepted within 12 hours of purchase.
- Once production begins, cancellations are not possible.
Because items are handmade to order, production may begin quickly—especially for standard designs. If you need to change something (name spelling, color option, inner pattern), message us immediately through Etsy Messages so we can try to help before production starts.
moremori.com does not process payments directly. All purchases, payments, refunds, and returns are handled through our official Etsy shop.
Contact Us
- Etsy Messages (preferred & fastest)
- Email: sales@moremori.com
We aim to respond within 24 hours (longer during peak season).
Helpful Links
Need Quick Support?
Message us on Etsy for the fastest help. For general questions, you can also email us.