Refund & Returns Policy

Last updated: 13 December 2025

This Refund and Returns Policy applies to purchases made through our official sales channels, primarily via our Etsy store, and provides information for visitors of www.moremori.com.

Moremori / For Mori More values customer satisfaction and aims to provide high-quality handmade products. Please read this policy carefully before placing an order.

1. Order Processing & Shipping

All items are handmade to order and carefully prepared before shipment.

Orders are typically processed within 1–3 business days
Shipping times may vary depending on destination and carrier
Once your order is shipped, a tracking number will be provided via Etsy

Please note that international shipments may experience delays due to customs or peak seasons.

2. Returns Eligibility

We accept returns only under the following conditions:

The item arrives damaged or defective
The wrong item was sent
The item is unused, unwashed, and in original condition

To be eligible for a return:

You must contact us within 7 days of delivery
The item must be returned in its original packaging

⚠️ Personalized or custom-made items are non-returnable, unless they arrive damaged or defective.

3. Non-Returnable Items

The following items cannot be returned or refunded:

Personalized or customized products
Items made to order
Items that have been used, washed, or altered
Sale or discounted items (unless defective)

This policy follows Etsy’s handmade and custom product guidelines.

4. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

Clear photos of the item
Photos of the packaging
Your order number

Once verified, we will offer:

A replacement or
A full refund (at our discretion)

5. Refunds

Approved refunds will be issued to the original payment method used on Etsy.

Refund processing time: 3–5 business days after approval
Shipping costs are non-refundable, except in cases of our error

6. Return Shipping

Buyers are responsible for return shipping costs unless the return is due to our mistake
We recommend using a trackable shipping method, as we are not responsible for lost return packages

7. Cancellations

Orders may be cancelled within 12 hours of purchase
Once production has started, cancellations are no longer possible

8. Website Disclaimer (Important)

www.moremori.com does not process payments directly.
All purchases, payments, refunds, and returns are handled through our official Etsy store.
This website serves as a product showcase and information platform.

9. Contact Us

If you have any questions regarding this policy, please contact us via:

Etsy Messages (preferred & fastest)
Email: sales@moremori.com

We aim to respond within 24 hours.

Refund and Returns Policy